Call or submit online
Call our 24/7 booking line on 0800 009 6668 or complete a referral through our online booking portal. For urgent transfers, calling is the fastest route.
How to book
Book a transfer in four simple steps
Call us any time — we’re available 24/7, 365 days a year.
Share patient details
We’ll ask for key clinical and logistical information: patient name, legal status, risk level, collection and destination addresses, and any specific requirements.
Crew matched and dispatched
We match the right crew to the patient’s needs — gender, language, acuity — and dispatch from the nearest hub. You’ll receive confirmation with crew details and ETA.
Transfer and handover
Our crew collects the patient, maintains a safe and dignified journey, and conducts a full clinical handover with the receiving team on arrival.
Submit a referral online
For planned or non-urgent transfers, complete a referral through our online portal. It takes around five minutes, and you can submit at any time that suits you.
Confirm requirements
We’ll review the referral and confirm the details with you — preferred date and time, clinical needs, crew composition and any special arrangements for the journey.
Schedule & allocate crew
Once agreed, we schedule the transfer and allocate a crew matched to the patient’s needs. You’ll receive written confirmation ahead of the booking date.
Transfer and handover
On the day, our crew arrives at the agreed time, completes the transfer with the same care as any move, and hands over fully to the receiving team.
UK-wide
We operate from hubs across England, with capacity to respond to transfers anywhere in the country.
24/365
Our Operations Hub never closes — bookings and enquiries are answered around the clock, every day of the year.
Fast
Rapid local response times, with crews dispatched from the nearest available hub.
Need a transfer now?
Our 24/7 Operations Hub is ready to dispatch a specialist crew. One call is all it takes.