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Complex Care

Complex Care

Specialist mental health nursing and therapeutic support for individuals with complex and high-risk needs.

About this service

Prometheus Complex Care provides highly skilled mental health nursing teams delivering specialist support for individuals with complex and high-risk needs. Our staff are experts in observation, de-escalation, and dynamic management intervention (DMI), ensuring safe, therapeutic environments in a wide range of clinical and community settings.

We are committed to delivering care that prioritises dignity, recovery, and the least restrictive approach. Our teams are BILD-accredited in restraint techniques and aligned with the Restraint Reduction Network, ensuring best practice at all times. Working collaboratively with Trusts, local authorities, and community teams, we deliver a fully integrated wrap-around service that promotes stability, wellbeing, and long-term recovery.

We deliver clinically led, least-restrictive care — combining observation, risk management, and therapeutic intervention to support recovery, safety, and continuity of care.

Who this service is for

NHS Trusts & ICBsMental health services requiring specialist nursing teams for enhanced observations, crisis management, and safe therapeutic support.
Hospitals & CAMHS providersAcute, paediatric, and specialist settings needing experienced staff to manage complex behaviours and high-risk environments.
Local authoritiesTeams supporting individuals in residential placements or community settings requiring structured, clinically informed care provision.
Police, custody & justice servicesSettings requiring mental health professionals to support vulnerable individuals, ensuring safety, stabilisation, and appropriate care pathways.

How this service works

Every placement begins with a comprehensive clinical and environmental risk assessment to ensure safety and suitability. Our registered mental health nurses (RMNs) develop bespoke care plans in collaboration with the individual and wider care network, ensuring continuity and consistency.

We provide flexible support across multiple settings, including hospitals, A&E departments, mental health units, police stations, and residential placements. Observation levels are carefully defined and continuously reviewed, ensuring individuals receive the right level of care at the right time.

Services we provide

  • Observation services (all levels)
  • Mental health units and acute wards
  • Children’s hospitals and CAMHS settings
  • Accident & Emergency departments
  • Section 136 suites
  • Police stations, prisons, and custody environments
  • Young Offender Institutions (YOIs)
  • General hospitals and medical wards
  • Secure Children’s Units (SCUs)
  • Residential and local authority placements
  • Seclusion support

How to refer

To arrange Complex Care support, contact our 24/7 team on 0800 009 6668 or submit a referral via our secure online portal. We will respond quickly to assess your requirements and coordinate care.

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