CQC-registered secure transport for mental health patients across the UK.
Prometheus Safe & Secure is a trusted provider of secure patient transportation services, delivering reliable, responsive and professional support to NHS Trusts and independent healthcare providers 24 hours a day, 7 days a week.
Our service is built around the principles of patient-centred care, compassion and safety. We combine clinical expertise with industry-leading response times to ensure patients receive timely, efficient transportation without unnecessary delays or disruption. Every journey is managed with professionalism, discretion, and a commitment to maintaining the dignity and wellbeing of those in our care.
Every journey is subject to a thorough risk assessment, enabling us to allocate the appropriate staffing levels and resources to meet the individual’s needs. We work in the least restrictive manner possible, always acting in the best interests of the patient and keeping their safety, dignity and wellbeing at the centre of every decision.
Our hub team gathers, reviews and risk assesses all clinical and situational information including risk level, legal status, the patient’s medical and forensic history, mobility and any specific care needs. This ensures the most appropriate crew is assigned and arrives fully prepared to provide safe, compassionate, person-centred support from the outset.
Every transfer is tailored to the patient’s needs, with team selection based on risk, clinical acuity, legal requirements, skills, experience and suitability ensuring safe, compassionate and professional patient care.
Our crews are committed to maintaining a calm, safe and dignified environment throughout every journey. Trained in de-escalation techniques and the reduction of restrictive interventions, they place the patient’s wellbeing, comfort and individual needs at the centre of their care at every stage of the transfer.
Upon arrival, we provide a comprehensive, structured clinical handover to the receiving team, ensuring all relevant observations, incidents, risks and the patient’s current presentation are clearly communicated. This supports a safe, seamless transition of care and helps maintain continuity of treatment and support.
To arrange a transfer, contact our 24/7 booking line on 0800 009 6668 or submit a referral via our secure online portal. Once your referral has been received, a member of our team will contact you promptly to confirm the details and discuss the booking further.
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